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This privacy statement has been created in order to disclose
the information gathering and dissemination practices
for this website. Resolve Advisors Pty Ltd and e.Law Australia
Pty Ltd are bound by the Privacy Act 1998 (Cth).
Collection of personal information
Resolve Advisors Pty Ltd and e.Law Australia Pty Ltd only
collect personal information from you that is necessary
for it to perform its functions. There are two kinds of
information that we obtain from you:
Aggregate information
Aggregate information is anonymous data that websites
use to analyse trends, administer the website, diagnose
problems on sites' servers, track user's movement, gather
broad demographic information for aggregate use and to
help improve the quality of the web pages. It may be your
domain name or your IP address. None of this information
is connected with Personally Identifiable Information.
Personally identifiable information
Personally identifiable information is any information
that personally identifies you. When you become a panel
member, we ask you for personal details. The personal
information held about you will depend on the services
you request and the use you make of those services. However
your personal information may include:
- your name, address and contact details;
- records of communication between you Resolve Advisors
Pty Ltd or e.Law Australia Pty Ltd relating to any
service provided to you.
Use of your personal information
We will not share any of your information with any outside
party without your explicit consent unless we are required
by law or in the good faith belief that such action
is necessary in order to conform to the edicts of the
law, cooperate with law enforcement or other government
agencies, or comply with a legal process served on the
company or court orders. In the course of providing
information to you, we may also use your personal information
for related purposes, which include the following:
- investigating complaints in relation to the information
or services provided to you;
- providing you with service.
Access to personal information
Generally, you have the right to see or obtain a copy
of personal information about you that we may hold.
Dispute Resolution Chambers will handle requests for
access to personal information in accordance with the
National Privacy Principles. To request access to your
personal information, please contact our Privacy Officer.
If you would like a copy of your personal information
we have on record, please send your request to us in
writing and either post or fax that request to us. This
is to ensure that we can verify your identity. In some
cases, we may need time to consider and respond to your
request for access. If we need time to consider your
request, we will acknowledge your request within 14
days and respond within a maximum of 30 days. Depending
on the information you want to access, where it is stored
and the time it will take us to respond to your request
for access, we may charge you a fee for the administrative
cost of providing the information to you. If for any
reason we refuse to give you access to your information
we will let you know why in writing. The circumstances
in which we may refuse to give you access to personal
information we hold about you include where giving you
access would:
- have an unreasonable impact on other people's privacy;
- prejudice any negotiations we are having with you;
- prejudice an investigation of unlawful activity;
- prejudice activities carried out by, or for, a law
enforcement body.
If you believe that we hold personal information about
you that you consider to be inaccurate, incomplete or
out of date, you should tell us by contacting us by
email. In most cases, we will amend any inaccurate,
incomplete or out of date information. In some cases
it is necessary for us to keep a record of what we know
or understand to be correct at a particular time. However,
in those circumstances, if you request, we will take
reasonable steps to associate with the relevant record
of your personal information a statement to the effect
that you claim the information is inaccurate, incomplete
or out of date. We would ask that you email
your request to our Privacy Officer.
Privacy Complaints
You can complain about breaches of your privacy in writing,
either by e-mail, fax, letter, or by phone to:
The Privacy Officer Dispute Resolution Chambers Limited
PO Box 15 Paddington NSW 2021
Phone: (61 2) 9380 6466 Fax: (61 2) 9380 5687
Additional privacy information If you want to obtain
additional information on the Privacy regulations, you
can visit the Australian Federal Privacy Commissioner's
website at: www.privacy.gov.au.
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